Minister for Public Service Management Jaibhan Singh Pawaiya inspected CM Helpline Call Centre on Monday. Secretary Public Service Management department Hariranjan Rao was present on the occasion.
It was informed that 32 lakh complaints have been redressed through CM Helpline till date. There are 220 counters in call center which work from morning 7 am to 11 pm. About 30,000 calls are received by the call-center daily.
Pawaiya awarded best workers working in the helpline. He said that such a unique experiment based on presumptions has been carried out by the Chief Minister of the state, which has become a medium of trust for the citizens. He further mentioned that every person praised CM helpline. Not a single complaint has been received against the CM helpline. This has become possible because of the workers of the helpline. Several things depend on the attitude of the workers which eliminates almost half of the pain of the complainant. Therefore they are worthy of honour.
The Minister also reviewed Public Service Management and CM Helpline. He issued directives to upgrade mobile app of CM helpline for the people's convenience. Besides, he told the officials to expand its reach.
It was informed that public hearing is being included in CM Helpline. Initially it will be experimented in Mandla and Rajgarh. Total 252 services are notified under the Public Service Guarantee Act and process to include 9 more is under way. Online services are being provided by 413 public services centers in all the headquarters of blocks and tahsils of the state. Digital signatures of over 12 thousand officers of the state have been made to provide digital services.
Online digitally signed certificates of the services are available on a common repository website mpedistrict.mp.gov.in. The Public Service Management department has been awarded by United Nations in the year 2012, followed by Skoch award in 2013 and State E-Governance Award for excellent efforts for providing public services.
Deliberations on State Public Service Agency, Atal Bihari Bajpai Institute of Good Governance and Policy Analysis, Citizen Services, Citizen Interface, status of online services, main prevalent activities and work beside World Bank Project etc. took place during the review.
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